Introducing the Scrubix customer portal roadmap

Planned rollout focused on practical value for service business teams, not feature bloat.

Phase 1: customer visibility

• Upcoming appointment status and recent service records.
• Basic invoice and payment visibility.
• Simple support contact route with customer context included.

Phase 2: controlled self-service

• Customer updates for contact details and communication preferences.
• Payment method update flow where supported.
• Safer account changes with verification checks.

Phase 3: deeper automation

• Portal-driven reminder responses linked back to Scrubix timelines.
• Smarter follow-up prompts for unpaid or pending actions.
• Expansion into campaign and retention workflows.

Design principles

• Keep admin simple for both you and your customers.
• Reuse existing Scrubix records to avoid duplicate data.
• Prioritize high-volume pain points first.
• Release in steps so each stage is stable and useful.